Last updated: November 06, 2024

Overview

At Vidom, we are committed to providing a high-quality experience on our streaming platform where users can also promote products and services. To maintain transparency, this Refund Policy outlines the conditions under which refunds may or may not be granted.

Eligibility for Refunds

Refunds are generally not available for purchases on Vidom due to the nature of our digital content and subscription-based services. This includes payments for:

• Subscription plans, including PRO memberships.
• Advertising placements on the site.
• Any other paid features or upgrades provided by Vidom.

Exceptions for Refunds

In rare cases, we may consider refund requests under the following circumstances:

• Technical Issues: If a user experiences a technical issue that prevents access to paid features or content, they may be eligible for a partial refund. Please contact our support team to assess and resolve the issue first.
• Unauthorized Transactions: If there is evidence of unauthorized or fraudulent transactions, users should immediately report this to our support team for investigation. We may issue a refund after confirming the validity of the claim.

How to Request a Refund

To request a refund, please reach out to our support team via the Contact Us page or email us at [email protected]. Include the following details in your request:

• Full name and email address associated with your Vidom account.
• Date of the transaction.
• Description of the issue and reason for the refund request.

Our team will review your request and respond within 7-15 business days.

Non-Refundable Payments

Please note that refunds will not be provided for the following:

• Change of mind after purchasing a subscription or advertisement.
• Partial usage of a subscription period or advertising plan.
• Violations of our Terms of Use resulting in account suspension or termination.

Refund Processing

If a refund is approved, it will be processed using the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider. For transactions processed through third parties such as PayPal or Stripe, please refer to their respective refund processing times.

Contact Us

If you have any questions about this Refund Policy or need assistance, please contact our support team at [email protected].